Charles Miller

Exceptional Strategic Telecommunications Leader with technical, business and financial acumen. Strong leadership skills with the power to motivate others to achieve desired results. Self-driven, detailed oriented, team player with an exceptional work ethic. Seasoned veteran working with cross-functional teams, supporting account management, operations, and project management.

PRINCIPAL SOLUTIONS ENGINEER AND TEAM LEAD

Sprint

March 2001 to Present
  • Subject Matter Expert for Wireline, Wireless, Converged Services, and Managed Solution Designs. Responsible for solution sales to the largest domestic and international customers. Drive product development and launches. Strong Customer Advocate.
  • Engineer, and implement wireline, wireless, and managed services supporting over 130 global telecommunication service providers, and hundreds of multinational corporations
  • Drive product requirements expanding the product portfolio; launched SIP Trunking, and new Managed Network Services offering, drove increased wireline, wireless, and managed services revenue.
  • Responded to RFP’s\RFI’s, provided winning wireline and wireless solutions across multiple industry verticals; exceeded revenue year over year exceeding targets, 143% or $66M
  • Lead technical training for solutions engineers, account executives, and customers leading to increased knowledge and increased sales.
  • Influence customer decisions by demonstrating technology knowledge, dependability, and maintaining the highest level of integrity.

NETWORK ENGINEER – TRANSMISSION SUPPORT ENGINEERING

Sprint

March 2000 to March 2001
  • Created budgets and forecast for capital projects exceeding $3M
  • Created short and long term schedules for deployment of construction of capital assets
  • Led personnel and resources to meet program and project schedules
  • Provided vendor management for delivery of product and services
  • Engineered and assisted in planning Sprint’s core transmission network

NETWORK ENGINEER TRANSMISSION SUPPORT ENGINEERING

HL Yoh

March 1999 to March 2000
  • Created budgets and forecast for capital projects exceeding $1M
  • Created short and long term schedules for construction of capital assets
  • Led personnel and resources to meet program and project schedules
  • Engineered and assisted in planning of Sprint’s core network

CPE PROVISIONER

HL Yoh

November 1998 to March 1999
  • Provided technical guidance to sales teams and installation technicians
  • Verified and assigned appropriate equipment for customer requirements
  • Maintained time lines for distribution and installation of equipment
  • Contribute to development of new process and procedures within the company

COMMUNICATIONS TECHNICIAN

Trawick & Associates

December 1997 to November 1998
  • Supervised setup and testing for global communications infrastructure
  • Provided support for testing and set up of global communications infrastructure
  • Assisted with testing of Y2K systems and software
  • Installed and tested WAN and LAN network systems
  • Maintained secret security clearance

SIGNAL CORP COMMUNICATIONS CHIEF

U.S. Army – U.S. Army Reserve – National Guard

April 1988 to August 2001
  • Led personnel to ensure readiness of command and control communications for headquarters
  • Provide training for over 500 personnel
  • Responsible for the maintenance and accountability of more than $3M capital equipment
  • Manage the deployment and schedules for new technology
  • Maintained secret security clearance

PROFESSIONAL DEVELOPMENT

Sprint Training Center & TRA

  • VoIP\SIP
  • Mobility Services
  • Wireline Technology
  • Managed Network Services
  • Communication Skills for Leaders
  • Ethics for Government Business
  • Legal and Ethical Compliance in International Business
    Customer Management

US Army Training – School for Communications & Electronics

  • Unit Level Communications Maintainer 31V10 – May 1990 – Aug 1990 (490 Hours)
  • Primary Leadership Development – June 1994 – Jul 1994 (307 Hours)
  • Communications and Development Curriculum (124 Hours)

TECHNICAL SKILLS

  • Network Services: Ethernet, IP, MPLS, SD WAN, FR, ATM, DWDM, SONET, SDH, PDH, TDM, xDSL, VoIP/SIP, WiFi, 3G/4G Cellular, Cloud Enablement
  • Routing Protocols: BGP, OSPF, EIGRP, RIP
  • Applications: MS Office / 365, Google Apps,, Cisco WebEx
  • Vendor Knowledge: Cisco, VeloCloud, Fortinet, Meraki, Adtran, Ciena, RAD, Telco Systems, Alcatel-Lucent

AWARDS & RECOGNITION

  • Paul Henson Award Nomination
  • Sprint Excellence Award
  • Sprint Fitz’s Finest
  • Letter of Appreciation General John M Keane, US Army
  • Army Commendation Medal
  • Army Achievement Medal
  • Army Service Award